RETURN POLICY

We want you to be satisfied with your CGX and ShopCGX.com purchases. If you are dissatisfied, for any reason, we will issue a refund or make an equitable price adjustment within 45 days of purchase with the following exceptions:

  • CGX Gift Cards, all third party gift cards and pre paid financial cards are not returnable.
  • Most electronic items may be returned within 14 days of the date on the sales receipt. Merchandise must be in the original packaging and be accompanied with a receipt.
  • Customer should contact the manufacturer directly for any defective, service, setup and/or running issue relating to the item purchased.
  • Only unopened factory sealed packagig is returnable for all iPods, iPads, gaming hardware, computers and tablets. All other issues must be covered by the manufacturer directly.
  • Pre-recorded movies, music, video games and computer software are returnable only in the original unopened factory sealed packaging. If movies or music are defective, they will be exchanged for an identical item only.
  • Diamond jewelry is subject to appraisal before a refund may be given.

Merchandise purchased at ShopCGX.com may be returned to any CGX store, or by mail, within 45 days of delivery. Please remember to save your order receipt, cartons, packing materials and any enclosed manuals. 

To return by mail, please request a return label

The refund will be processed in the same payment form as the original purchase. A return without a receipt will be issued as a CGX Credit Slip at the item’s current CGX price (which will expire one year from date of issue.). 

NOTE: All refunds/credits are made payable to the ordering customer, never the recipient.

SHIPPING REIMBERSEMENT:  If the return is due to an error on our part (for example incorrect item, damaged or defective) we will reimburse you standard shipping charges in full. Should you choose to return an item for any other reason; you will receive a refund for the sell price only. S/H fees, in this case, will not be refunded.